Track your order

Every Lumenhouse order is tracked from the moment it leaves us. Enter the tracking number from your dispatch email and you'll see exactly where your parcel is right now.

Opens the carrier's live tracking in a new tab. Works with Royal Mail, Evri, DPD, Yodel, Parcelforce, DHL and international couriers.

1. We dispatch

Within 24 hours of your order. You'll get an email the moment it leaves, with your tracking number in it.

2. You follow it

Paste that number in the box above. Tracking can take a few hours to show its first scan — that's the carrier's system catching up, not a lost parcel.

3. It arrives

24–48 hours from dispatch anywhere in mainland UK. You'll get a message when it's out for delivery and again when it's delivered.

Dispatched / AcceptedThe carrier has your parcel and it's moving through their network.
In transitOn its way. It's normal for this to sit unchanged for a day — scans only happen at depots, not between them.
Out for deliveryOn the van today. Most UK carriers give a time window by text or app on this day.
DeliveredSigned for or left in your chosen safe place. If it says delivered and you haven't got it, email us and we'll chase the carrier for you.

No tracking number yet?

If you ordered in the last 24 hours it probably hasn't shipped yet — the email is on its way. If it's been longer than that, or the number isn't showing anything after 48 hours, email lumenhouse.uk@gmail.com with your order number and we'll find out exactly where it is. You can also see your orders in your account.

  • Something not right?

    Email us and a person will chase the carrier on your behalf. You won't be passed around.

    Contact us 

  • 30-day returns

    Changed your mind, or it arrived damaged? Here's exactly how returns work.

    Refund policy 

  • Delivery promise

    Free, tracked, 24–48 hours across mainland UK. The full details are in our shipping policy.

    Shipping policy